Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: Your name, phone number, email address and other details you provide through enquiry forms or direct communication.

Project Information: Details about your building, lift requirements, installation location or maintenance needs that you voluntarily share with us.

Technical Information: Information such as your IP address, browser type, device details, pages visited and website usage data, where collected through server logs, cookies or analytics tools.

Communication Records: Information contained in enquiries, feedback or messages you send to our team.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry.

2. How We Use Your Information

We may use the information collected to:

Respond to enquiries about our lift products and services.

Provide quotations and discuss project requirements.

Coordinate maintenance, repair and Annual Maintenance Contract (AMC) enquiries.

Communicate updates related to your enquiry or requested services.

Improve website functionality, content and user experience.

Maintain business records, prevent misuse and address technical issues.

Meet applicable legal and regulatory obligations.

We will use your information for purposes that are relevant to your interaction with Unique Electric Lifts (P) Ltd.

3. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand visitor behaviour and analyse website performance. These technologies may collect information about your browsing activity.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features. If third-party analytics or advertising tools are used, their own privacy policies may also apply.

4. Sharing of Information

We do not sell your personal information to third parties. We may share relevant information when necessary with:

Service Providers: Website hosting, technical support, analytics or communication providers who help us operate our business.

Business Operations: Relevant personnel or service partners who need information to respond to your enquiry or coordinate a requested service.

Legal Authorities: Government agencies or other authorised parties when disclosure is required by applicable law or a valid legal process.

Where appropriate, we take reasonable steps to ensure that information is handled responsibly by parties assisting us.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or misuse. However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business records, resolve disputes and meet applicable legal obligations. The retention period may vary depending on the nature of the information and the purpose for which it was collected.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also raise concerns about how your information is being used or withdraw consent where processing relies on consent.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing the request, and certain information may need to be retained where legally required.

8. Third-Party Websites

Our website may contain links to external websites for additional information or convenience. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reading their privacy policies before sharing personal information with them.

9. Children's Privacy

Our website and services are intended primarily for individuals and organisations enquiring about lift products and related services. We do not knowingly seek to collect personal information from children without appropriate authorisation where required by law. If you believe a child has submitted personal information inappropriately, please contact us so that the matter can be reviewed.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features or applicable legal requirements. Updates will be published on this page with a revised date. We encourage visitors to review this page periodically.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Company Name: Unique Electric Lifts (P) Ltd.

Contact Person: Chander Kukrety

Phone: 8285770000

Email: ck@uniquelevators.com

Additional Email: info@uniqueeelevators.com

Address: K-2/38, Main Rithala Road, Budhvihar, Phase-1, Delhi – 110086

We will review privacy-related enquiries and respond as appropriate under applicable law.